Hendy Samosir
About Hendy Samosir
Hendy Samosir serves as the Customer Support Manager at Coda Payments, where he has worked since 2015. He is responsible for developing customer service agents and enhancing customer relations through effective service procedures and policies.
Work at Coda Payments
Hendy Samosir has been employed at Coda Payments since 2015, initially starting as a Customer Support Staff. In 2017, he was promoted to the position of Customer Support Manager, where he has served for 7 years. His role involves facilitating organic growth by creating engaged customers. He is responsible for recruiting, mentoring, and developing customer service agents, ensuring a high standard of customer support within the organization.
Education and Expertise
Hendy Samosir studied at Universitas Mercu Buana, where he focused on Public Relations, Advertising, and Applied Communication from 2017 to 2021. This educational background has equipped him with the skills necessary to effectively manage customer relations and develop service procedures that enhance customer experiences.
Background
Hendy Samosir has a professional background in customer support, having worked in this field for over 9 years in the Greater Jakarta Area, Indonesia. His experience at Coda Payments has allowed him to develop a deep understanding of customer needs and service dynamics, contributing to his effectiveness as a manager.
Achievements
In his role as Customer Support Manager at Coda Payments, Hendy Samosir has successfully analyzed statistics and compiled reports to improve the customer service experience. He has developed service procedures, policies, and standards aimed at enhancing customer relations, demonstrating his commitment to continuous improvement in customer support.