Vivien Toh
About Vivien Toh
Vivien Toh is a Process Improvement Specialist at Coda Payments, where she has worked since 2022. She previously served as a Customer Support Specialist at the same company from 2020 to 2022 and holds a Bachelor's degree in Business in Hospitality Management.
Work at Coda Payments
Vivien Toh has been employed at Coda Payments since 2020. She initially served as a Customer Support Specialist for two years, where she handled customer inquiries and provided support to enhance user experience. In 2022, she transitioned to the role of Process Improvement Specialist. In this position, she focuses on optimizing processes within the organization to improve efficiency and effectiveness.
Education and Expertise
Vivien Toh holds a Bachelor's degree in Business in Hospitality Management from the International College of Hotel Management, which she completed in 2020. Prior to this, she earned an Advanced Diploma in Hospitality Administration/Management from YTL International College of Hotel Management, where she studied from 2016 to 2018. Her educational background equips her with knowledge and skills relevant to both hospitality and business management.
Background
Vivien Toh's professional journey began in the hospitality sector, where she gained foundational experience in customer service and management. Her roles at Coda Payments reflect her commitment to improving customer experiences and operational processes. With a solid educational foundation in hospitality and business, she has developed a skill set that supports her current focus on process improvement.
Professional Development
Throughout her career, Vivien Toh has focused on developing her skills in customer support and process improvement. Her transition from Customer Support Specialist to Process Improvement Specialist at Coda Payments demonstrates her growth and adaptability in the workplace. She continues to leverage her educational background and professional experience to contribute to organizational success.