Ivo Coimbra
About Ivo Coimbra
Ivo Coimbra is a Lead Technical Support Engineer at Codacy, where he has worked since 2020. He has over eight years of experience in technical support and programming, having previously held positions at Novabase and Capgemini Consulting.
Current Role at Codacy
Ivo Coimbra serves as the Lead Technical Support Engineer at Codacy, a position he has held since 2020. In this role, he is responsible for overseeing technical support operations and ensuring effective resolution of customer issues. His experience at Codacy builds on his previous role as an Engenheiro de suporte, where he contributed to customer support initiatives from 2018 to 2020.
Previous Experience at Codacy
Before becoming Lead Technical Support Engineer, Ivo Coimbra worked at Codacy as an Engenheiro de suporte from 2018 to 2020. During this time, he focused on providing technical assistance and support to clients, enhancing their experience with the company's software solutions.
Experience at Novabase
Ivo Coimbra worked at Novabase as a CRM Consultant in the Support Team from 2012 to 2018. His six years in this role involved providing support and consulting services related to customer relationship management systems, contributing to the efficiency of client operations.
Early Career at Capgemini Consulting
Ivo Coimbra began his career at Capgemini Consulting, where he held the position of Analista Programador for six months in 2012. His responsibilities included programming and analysis, which laid the groundwork for his future roles in technical support and engineering.
Educational Background in Engineering
Ivo Coimbra studied at Instituto Superior de Engenharia de Lisboa, where he focused on Informatica. He completed his studies and achieved the title of Engenheiro from 2006 to 2011. This educational background provided him with a solid foundation in engineering principles and technical skills.