Madalena Melo
About Madalena Melo
Madalena Melo is a Technical Support Engineer currently employed at Codacy since 2020. She has a background in International Relations and Business Management, with previous experience in customer support and marketing.
Current Role at Codacy
Madalena Melo has been employed at Codacy as a Technical Support Engineer since 2020. In this role, she is responsible for providing technical assistance and support to users, ensuring that they can effectively utilize the company's software solutions. Her experience in technical support allows her to address user inquiries and troubleshoot issues efficiently.
Previous Experience at Swogo
Before joining Codacy, Madalena Melo worked at Swogo as a Customer Support Representative from 2019 to 2020. During her year in this position, she was based in Lisbon, Portugal, where she engaged with customers to resolve their inquiries and enhance their experience with the company's services.
Education and Academic Background
Madalena Melo holds a Licenciatura in Relações Internacionais from Instituto Superior de Ciências Sociais e Políticas, which she completed from 2013 to 2017. She furthered her education by obtaining a Mestrado in Gestão e Estratégia Empresarial from Universidade Europeia, studying from 2016 to 2019. Additionally, she completed her Ensino Secundário in Línguas e Humanidades at Colégio Manuel Bernardes from 2010 to 2013.
Marketing Assistant Role
In 2017, Madalena Melo briefly worked as a Marketing Assistant at Back2Balance - Quiroprática Famíliar e Desportiva. Her tenure lasted for three months, during which she contributed to marketing initiatives and supported the promotion of the chiropractic services offered by the organization.