Salia Fofana
About Salia Fofana
Salia Fofana is a Technicien Informatique at Cofomo in Montréal, Québec, with over 13 years of experience in information technology, specializing in configuration management and deployment of IT equipment and software.
Work at Cofomo
Salia Fofana has been employed at Cofomo as a Technicien Informatique since 2019. In this role, he provides technical support and customer service to clients in Montréal, Québec. His responsibilities include resolving daily incidents using the MFSD ticketing system and assisting users with various IT-related issues. Salia's ability to adapt to different groups and environments enhances his effectiveness in delivering support.
Previous Experience at ProContact
Before joining Cofomo, Salia Fofana worked as a Technicien Informatique at ProContact from 2017 to 2019. During his two years at ProContact in Laval, Québec, he gained valuable experience in providing technical support and managing IT equipment. This position contributed to his development of strong diagnostic and problem-solving skills.
Education and Expertise
Salia Fofana holds a college diploma in network management and possesses the equivalent of a bachelor's degree in electrical, electronic, and communications engineering. His educational background supports his expertise in information technology, particularly in configuration management and deployment of IT equipment and software.
Technical Skills and Training
Salia Fofana has over 13 years of experience in the information technology field. He has trained users on Eco-secure printers and provided basic training on Windows 10 and Microsoft SCCM software center. His technical skills include conducting a Windows migration project, where he managed imaging new computers, scheduling user appointments, and installing necessary applications.
Problem-Solving and Customer Service
Salia Fofana is recognized for his strong interpersonal communication skills and his ability to provide excellent customer service. He demonstrates proficiency in resolving daily incidents and addressing user concerns effectively. His experience with the MFSD ticketing system allows him to manage and track issues efficiently.