Carla Chapa
About Carla Chapa
Carla Chapa: Account Director, Veterans Services
Carla Chapa holds the position of Account Director, Veterans Services. In her current role, she oversees projects aimed at enhancing services for veterans. Her responsibilities include managing project timelines, ensuring client satisfaction, and leading teams dedicated to the improvement of veterans' services.
Project Lead for Medicaid Data Collection Modernization
Carla Chapa served as the Delivery Lead on a significant project aimed at modernizing Medicaid data collection applications for the Centers for Medicare & Medicaid Services. This role required her to oversee the project's entire lifecycle, ensuring that the new applications met the necessary standards and improved data collection processes.
Experience in Human-Centered Design and Research Methodologies
Carla Chapa possesses experience in utilizing human-centered design and research methodologies. She has applied these techniques to create products and services that are user-friendly and effective. Her work involves understanding user needs deeply and designing solutions that address these needs in a practical and empathetic manner.
Facilitator of Primary Research Sessions Across Multiple States
Carla Chapa participated in hosting primary research sessions with participants from 18 states. These sessions were central to collecting valuable insights from a diverse range of users. This research is crucial in informing the design and development of projects to ensure they meet the requirements of users from various backgrounds.
Improving Application Accessibility for Section 508 Compliance
Carla Chapa worked on improving the accessibility of existing applications to ensure they are compliant with Section 508 standards. This involved making sure that applications are accessible to people with disabilities, adhering to federal accessibility standards, and enhancing usability for all users.
Expertise in Iterative Design and Form Validation Processes
Carla Chapa has been involved in iterative design and validation processes for updating form designs. This iterative approach ensures that designs are tested and refined multiple times before final implementation, leading to more effective and reliable solutions.
Background in Managing Cross-Functional Teams
Carla Chapa has a background in managing cross-functional teams. Her role involves coordinating with various departments and ensuring that team members from different disciplines work together seamlessly. This experience is essential in executing complex projects that require a diverse set of skills and expertise.