Jessica Eldredge
About Jessica Eldredge
Senior Software Engineer
Jess Eldredge holds the position of Senior Software Engineer. In this role, Jess has worked on a variety of impactful projects aimed at improving the operations and user experience of government services. The position involves responsibilities such as modernizing existing applications, developing new tools, and ensuring accessibility across platforms.
Modernizing Medicaid Data Collection Applications
Jess Eldredge played a significant role in modernizing Medicaid data collection applications for the Centers for Medicare & Medicaid Services (CMS). This project involved enhancing the processes and technologies used to collect and manage Medicaid-related data, optimizing the reliability and efficiency of the data collection systems.
Development of New Tools for Managed Care Plans Data
Jess contributed to the development of a new tool designed to collect data related to managed care plans. This tool aims to improve the quality and accessibility of information regarding managed care, thus providing better insights and actionable data for stakeholders.
Improving Accessibility for CMS Applications
Jess Eldredge has been involved in initiatives to improve the accessibility of existing applications for CMS. This work focuses on ensuring that applications are usable by individuals with a wide range of abilities, aligning with federal accessibility standards.
Human-Centered Design and Usability Testing
Jess integrates human-centered design research methodologies and usability testing into their projects. This approach helps to ensure that the applications and tools being developed are user-friendly and meet the needs of the end users. Key activities include collecting user feedback and conducting iterative testing to refine functionalities.
No Surprises Act Project
Jess contributed to the No Surprises Act project, specifically in creating bilingual content in English and Spanish. This work supports CMS's goals of making healthcare information more accessible to non-English speakers and ensuring broad reach and comprehension of critical healthcare rights and information.
Development of CMS Website for Medical Bill Rights
Jess worked on developing the website www.cms.gov/medical-bill-rights. This site is designed to help patients understand their rights regarding medical bills, particularly in cases of surprise medical billing. The project aims to empower patients with necessary information and tools to navigate billing issues.
Iterative Development and Testing for CMS
Jess Eldredge has participated in the iterative development and testing of CMS websites to improve customer experience. This process includes constant refining and upgrading of website functionalities based on user feedback and performance metrics, aiming to enhance the overall user experience.