Kate Murphy
About Kate Murphy
Product Designer Kate Murphy
Kate Murphy is a product designer specializing in user experience and usability, with a strong focus on healthcare-related projects. She has played a significant role in designing tools and systems that help patients better navigate complex medical billing situations. Her work is noted for its collaborative approach, involving various stakeholders to ensure the end product meets user needs effectively.
Kate Murphy CMS Projects
Kate Murphy has made substantial contributions to the Centers for Medicare & Medicaid Services (CMS) projects. She has worked on initiatives aimed at empowering patients to navigate surprise medical bills as part of the No Surprises Act. Her responsibilities included collaborating with CMS stakeholders, patients, caregivers, and patient advocates to gather user research insights and synthesize these findings into actionable design principles and journey maps.
Kate Murphy's User Research and Usability Testing
Kate Murphy is proficient in user research and real-time usability testing. She has engaged in various user research activities to understand the challenges and needs of patients. She synthesized both quantitative and qualitative research data into valuable insights for CMS projects, ensuring that the solutions she designed address actual user issues effectively. Her work also includes iterative testing and enhancements to improve the overall user experience.
Design and Infrastructure Improvements by Kate Murphy
Kate Murphy has collaborated with a cross-functional team of design, engineering, and product experts to continuously improve the design and infrastructure of CMS's digital offerings. She has tested design concepts alongside engineering teams and patient advocates to identify and implement necessary improvements. This collaborative, iterative approach has led to enhanced internal systems and infrastructure for CMS, including better web form integration and expanded system functionality for complaint submission workflow changes.
Bilingual and Accessible Web Design by Kate Murphy
Kate Murphy has worked on a bilingual site for CMS, ensuring that the website is accessible in both English and Spanish. She has utilized plain language design principles to make the content understandable to people of all literacy levels. Additionally, she has created custom illustrations to help visualize complex concepts, making the digital content more accessible and welcoming to users from diverse backgrounds.