Silke Dannemann
About Silke Dannemann
Silke Dannemann Senior Project Manager
Silke Dannemann is a Senior Project Manager known for her significant contributions to projects aimed at improving patient experiences, notably for the Centers for Medicare & Medicaid Services (CMS). In her role, she has worked on high-impact projects that empower patients, particularly in navigating surprise medical bills. Her work involves extensive collaboration with various stakeholders and incorporating human-centered design into her project management practices.
User Research and Usability Testing
Silke Dannemann has extensively collaborated with CMS stakeholders, patients, caregivers, and patient advocates in user research activities. She has engaged in real-time usability testing to ensure that the solutions being developed meet the needs and expectations of the end-users. Her commitment to human-centered design research methodologies and evaluative research techniques is evident in her projects, affecting the iterative development and testing processes.
Iterative Development for No Surprises Act Website
Silke Dannemann played a pivotal role in the iterative development and testing of the CMS website for the No Surprises Act. Her contributions encompassed crafting patient web forms that seamlessly integrated with existing CMS systems and workflows. She focused on the website’s design and internal infrastructure, ensuring an effective user experience. Additionally, she helped develop custom illustrations to visualize abstract concepts such as protection and wayfinding, enhancing the website’s usability.
Journey Maps and Design Principles
In the CMS project, Silke Dannemann contributed to the creation of journey maps and design principles. These tools were essential in mapping out the patient journey and identifying key touchpoints where improvements could be made. Her ability to synthesize quantitative and qualitative research data into actionable insights proved instrumental in developing informed and user-centered design solutions. These design principles guided the project’s direction and ensured that patient needs were at the forefront of all development efforts.