Betty Wilson
About Betty Wilson
Betty Wilson is a Service Delivery Product Manager at Cogent Communications, where she oversees the post-sale implementation of Ethernet services, ensuring customer satisfaction and smooth transitions. With a background in applied science and interior design, she has worked in her current role for 14 years, coordinating with various departments to facilitate service installations.
Work at Cogent Communications
Betty Wilson has been employed at Cogent Communications as a Service Delivery Product Manager since 2010. In this role, she serves as the primary point of contact for customers during the post-sale implementation phase of Ethernet services. Her responsibilities include ensuring a smooth transition for customers and a positive experience throughout the implementation process. She also manages customer scheduling with Cogent personnel and external providers, including field contractors and collocation vendors.
Education and Expertise
Betty Wilson studied at The Art Institute of Pittsburgh Online Division, pursuing a Bachelor's Degree in Interior Design from 2007 to 2010. Prior to that, she attended Hagerstown Business College, where she earned an Associate Degree in Applied Science from 1995 to 1997. Her educational background complements her professional expertise in service delivery and customer management.
Background
Betty Wilson has a diverse background that includes extensive experience in customer service and project management. She has worked at Cogent Communications for 14 years, where she has developed a strong understanding of Internet networking principles, particularly at Layer 2 and Layer 3 of the OSI Model. Her knowledge includes IP assignments and BGP4 implementation, which are critical for effective service delivery.
Achievements
In her role as Service Delivery Product Manager, Betty Wilson ensures the completion of customer orders upon successful testing and acceptance. She initiates billing processes and facilitates a smooth handoff to post-sale support. Additionally, she coordinates with internal departments such as Capacity Planning, Engineering, and Field Services to ensure timely installation of services. Her expert knowledge of interconnect procedures in carrier-neutral datacenters further enhances her effectiveness in this position.