Sam Rosado
About Sam Rosado
Sam Rosado is a National Account Manager with a diverse background in customer service and account management. He has a strong educational foundation, holding multiple degrees from institutions including Full Sail University and LaGuardia Community College.
Work at Cogent Communications
Sam Rosado currently holds the position of National Account Manager at Cogent Communications. In this role, he is responsible for managing key accounts and developing strategies to enhance customer relationships. His experience in account management contributes to the company's efforts in delivering high-quality services to its clients.
Education and Expertise
Sam Rosado has an extensive educational background. He studied at Full Sail University, where he earned a bachelor's degree over a six-year period from 2014 to 2020. Prior to that, he completed an associate degree at LaGuardia Community College from 1994 to 1997. He also attended Fordham University for three years from 1988 to 1991. Additionally, he graduated from St. Agnes Boys High School, which laid the foundation for his academic pursuits.
Background in Customer Service
Sam Rosado has significant experience in customer service roles. He worked at Time Warner Cable as a Customer Service Representative from 2009 to 2012 and later from 2013 to 2018, accumulating a total of eight years in this position. His responsibilities included addressing customer inquiries and resolving issues. He also worked at Sprint in account services for one year from 2012 to 2013, further enhancing his skills in customer relations.
Professional Experience
Throughout his career, Sam Rosado has held various positions that have shaped his professional expertise. His tenure at Time Warner Cable involved both customer service and customer care roles, allowing him to develop a comprehensive understanding of client needs. His brief experience at Sprint in account services provided additional insights into account management, which he applies in his current role at Cogent Communications.