Umit Isik
About Umit Isik
Umit Isik serves as the Service Desk Team Lead at Cogent Communications, where he has worked since 2016. He has over ten years of experience in IT support roles and is based in Washington, D.C.
Work at Cogent Communications
Umit Isik has been employed at Cogent Communications since 2014. He has held multiple roles, including IT Helpdesk, Service Desk Team Lead, and Lead Helpdesk Administrator. Over the course of his tenure, he has accumulated significant experience in providing technical support and managing helpdesk operations. His current position as Service Desk Team Lead has been held since 2016, where he oversees the service desk team and ensures efficient resolution of technical issues.
Education and Expertise
Umit Isik completed his secondary education at Yorktown High School, attending from 2007 to 2011. His educational background has contributed to his foundational knowledge in technology and support services, which he has further developed through his professional experience in the IT sector.
Background
Umit Isik is based in Washington, District of Columbia, United States. He has dedicated a significant portion of his career to Cogent Communications, where he has been involved in various capacities within the IT helpdesk framework. His work has focused on enhancing service delivery and improving user experiences.
Professional Experience
With nearly a decade of experience at Cogent Communications, Umit Isik has developed a comprehensive skill set in IT support and team leadership. His roles have included direct interaction with users to troubleshoot issues and manage service desk operations effectively. His long-standing commitment to the organization reflects his expertise in the field.