Alba Rivas Cepeda
About Alba Rivas Cepeda
Alba Rivas Cepeda is an Intake Specialist currently working at Cohere Health. She has a background in healthcare and education, having held various roles including Pre-K Instructor and Patient Services Coordinator, and holds a Bachelor of Science in Exercise Science from The College of New Jersey.
Current Role at Cohere Health
Alba Rivas Cepeda serves as an Intake Specialist at Cohere Health since 2023. In this role, she is responsible for generating daily musculoskeletal and surgical prior authorization requests through various communication channels, including phone, email, and fax. Her work emphasizes precision and efficiency in healthcare documentation, contributing to the overall operational effectiveness of the organization.
Previous Experience in Education
Alba Rivas Cepeda worked as a Pre-K Instructor at Baltimore City Public Schools from 2021 to 2022. This position involved direct engagement with young learners and the implementation of educational strategies to support early childhood development. Her experience in education provided her with valuable skills in communication and interpersonal relations.
Background in Healthcare Administration
Prior to her current role, Alba held positions that enhanced her expertise in healthcare administration. She was a Patient Services Coordinator at Columbia Doctors from 2018 to 2020, where she achieved a 95% success rate in issue resolution and customer support. Additionally, she worked as a Breast Cancer Resources Coordinator at Susan G. Komen in 2017, focusing on providing resources and support to patients.
Education and Expertise
Alba Rivas Cepeda earned a Bachelor of Science in Exercise Science from The College of New Jersey, completing her studies from 2013 to 2017. This educational background has equipped her with knowledge relevant to health and wellness, which she applies in her professional roles within the healthcare sector.
Achievements in User Engagement
At Cohere Health, Alba increased portal usage by 30% through a targeted adoption initiative. This initiative focused on enhancing user engagement and accessibility, demonstrating her ability to implement strategies that improve operational metrics and user experience.