Emily Meffert
About Emily Meffert
Emily Meffert is a Customer Success Manager at Column, where she has worked since 2023. She has a diverse background in customer service and administration, with previous roles at Fitness 19, Delaware North, 21c Museum Hotels, Symposeum Magazine, Nom Nom, and Xanterra Travel Collection.
Current Role at Column
Emily Meffert currently serves as a Customer Success Manager at Column, a position she has held since 2023. In this role, she is responsible for ensuring customer satisfaction and fostering strong relationships with clients. Her experience in customer support and management contributes to her effectiveness in this position.
Previous Experience in Customer Support
Before her current role, Emily worked at Column as a Customer Support Lead from 2021 to 2023. In this capacity, she managed customer inquiries and provided solutions to enhance user experience. Additionally, she held the position of Customer Experience Representative at Nom Nom from 2020 to 2021, where she further developed her skills in customer engagement.
Background in Hospitality
Emily has a background in hospitality, having worked in various roles at Xanterra Travel Collection. She served as a Server Assistant in 2017, a Front Desk Supervisor in 2014, and a Concierge in 2015, all at Zion National Park Lodge. These experiences provided her with a strong foundation in customer service and operational management.
Education and Academic Background
Emily studied at Vanderbilt University, where she earned a Bachelor of Arts in Creative Writing from 2013 to 2018. She also attended the School for International Training in 2017, focusing on Tibetan and Himalayan Peoples. Her education has equipped her with strong communication and analytical skills.
Editorial Experience
Emily has editorial experience as a Senior Editor at Symposeum Magazine from 2020 to 2021. In this role, she was responsible for overseeing content production and ensuring quality in editorial processes. Additionally, she served as an Executive Administrator at 21c Museum Hotels from 2018 to 2020, where she supported various administrative functions.