Jason Poon
About Jason Poon
Jason Poon is an Onboarding Specialist II at Column, where he has worked since 2022. He has a diverse background in customer success and event coordination, with previous roles at organizations such as SB Nation and Epic Movement.
Work at Column
Jason Poon has been employed at Column as an Onboarding Specialist II since 2022. In this role, he focuses on enhancing the onboarding experience for new clients, ensuring they effectively utilize the platform's features. His work aligns with Column's mission to improve the accessibility and utility of public interest information. Jason's approach emphasizes continuous improvement, as he consistently seeks ways to enhance processes and outcomes.
Previous Experience at SB Nation
Before joining Column, Jason Poon worked at SB Nation as an Assistant Editor from 2014 to 2020. His role involved managing content and collaborating with writers to ensure high-quality output. This position was remote, allowing him to develop skills in digital communication and content management over six years.
Career at Epic Movement
Jason Poon held multiple positions at Epic Movement from 2007 to 2014 and again from 2014 to 2020. He began as Field Staff and later advanced to Conferences & Events Coordinator and Sr. People Operations Specialist. His tenure at Epic Movement spanned a total of seven years, where he gained experience in event coordination and people operations.
Experience in Customer Success Roles
Jason Poon has extensive experience in customer success roles, including positions at Trakstar and Chronus. He worked as an Associate Customer Success Manager at Trakstar for six months in 2020, followed by a year as a Customer Success Manager focusing on onboarding and implementation. He also served as an Enterprise Implementation Specialist at Chronus from 2021 to 2022. These roles contributed to his expertise in client relations and implementation strategies.
Education and Expertise
Jason Poon earned a Bachelor of Arts in Asian Studies/Civilization from The University of Texas at Austin, studying from 2000 to 2007. His educational background provides a foundation for his diverse career, enabling him to work across various roles and industries, including non-profits and large corporations. His passion for innovative solutions is influenced by Marie Kondo's philosophy, which he applies to problem-solving in his professional endeavors.