Brandon Figueroa
About Brandon Figueroa
Brandon Figueroa is an IT L2 Applications Systems Administrator at Comfort Systems USA, where he has worked since 2015. He specializes in application and system monitoring, reporting infrastructure, and has a background in technical support and military service.
Work at Comfort Systems USA
Brandon Figueroa has been employed at Comfort Systems USA since 2015, serving as an IT L2 Applications Systems Administrator. In this role, he is responsible for developing and maintaining the organization's reporting and dashboard infrastructure. He leads efforts in application and system monitoring process development and implementation. Additionally, he handles problem management activities, which include issue resolution and root cause analysis for corporate systems.
Education and Expertise
Brandon Figueroa studied at DeVry University, where he achieved a degree in Computer Engineering Technologies from 2010 to 2015. He also attended Ordnance School at Aberdeen Proving Grounds, focusing on Personal/Crew-serve Weapons and Explosives, and earned the Marines Small Arms Repairer/Technician MOS 2111 designation from 2005 to 2006. His educational background supports his technical expertise in IT systems and applications.
Background
Before joining Comfort Systems USA, Brandon Figueroa worked in various roles that contributed to his technical skills. He served as a Technical Support Analyst at BPM Microsystems from 2013 to 2015 in the Houston, Texas area. His earlier experience includes working as a Tutor at DeVry University in subjects such as Calculus and C++, and as a Small Arms Repair Technician in the United States Marine Corps from 2005 to 2009.
Achievements
Brandon Figueroa has initiated and led weekly training sessions for team members using Skype for Business. He developed PowerShell scripts to manage Active Directory user password reset schedules, which reduced the Help Desk workload. He also designed and implemented a comprehensive conference room setup with advanced audio-visual and communication technologies, and created detailed Visio layouts for server room organization and planning.
Technical Skills and Contributions
Brandon Figueroa has reorganized and labeled network infrastructure, including switches and patch panels, to improve data and VOIP management. His contributions also include leading efforts in application and system monitoring process development and implementation, enhancing the overall efficiency of IT operations within the organization.