Commune
Commune offers an AI-powered community platform with a variety of solutions for self-service, feedback, research, and customer engagement, trusted by over 200 leading companies worldwide.
Services
Commune offers an AI-powered community platform that provides a comprehensive suite of solutions including self-service, feedback and research, and customer engagement. The platform features forums, a knowledge base, user training, event management, newsletters & notifications, surveys & feedback, and a customizable white-label app. Commune also integrates with tools like Salesforce, Zapier, Slack, and Teams and includes a no-code dashboard for community management. Alongside the technical solutions, Commune provides strategic consulting and planning services for community management.
Products
Commune’s platform includes multiple features designed to enhance community engagement and management. The features encompass a forum, knowledge base, user training, event management, newsletter & notifications, survey & feedback, and a white-label app that can be customized and rebranded. Customers can also leverage points and rewards systems to drive engagement and detailed user journey analysis and behavioral cohorts for better insights. Automation options are available for user experience optimization and content recommendations.
Integrations
Commune supports integration with various tools to enhance its platform's functionality. It integrates with Salesforce, Zapier, Slack, and Microsoft Teams, offering flexibility and connectivity for users. Additionally, the platform supports integration with CRM systems through APIs and webhooks, allowing for seamless data synchronization and enhancing the overall user experience.
Global Presence
Commune operates with offices located in San Mateo, California, and Tokyo. This global presence allows them to support a diverse range of clients and understand various market needs. Trusted by over 200 leading companies worldwide, Commune is positioned to provide robust support and strategic community management services on an international scale.
Client Resources
Commune provides several downloadable resources aimed at aiding community managers and businesses. These include community management guidebooks. Additionally, they offer a demo community for potential customers to explore the platform’s features before committing. Their platform also supports personalized community strategies and hands-on operational support to ensure clients can effectively manage and grow their engagements.