Nurshaindah Rozlan
About Nurshaindah Rozlan
Nurshaindah Rozlan is a Guest Relations Officer at COMO Hotels and Resorts, where she has worked since 2019. She has a background in hospitality and design, with previous roles at various hotels and a retail position.
Current Role at COMO Hotels and Resorts
Nurshaindah Rozlan has been serving as a Guest Relations Officer at COMO Hotels and Resorts since 2019. In this role, she is responsible for enhancing guest experiences and ensuring satisfaction during their stay. Her position requires strong communication skills and a focus on customer service, contributing to the overall reputation of the hotel.
Previous Experience in Hospitality
Before joining COMO Hotels and Resorts, Nurshaindah held several positions in the hospitality industry. She worked as a Guest Service Executive at Meritus Hotels & Resorts from 2013 to 2016, where she managed guest inquiries and provided assistance. Additionally, she was part of the Hotel Operation Specialist Team at Park Hotel Group for 11 months in 2012-2013, focusing on operational efficiency. Earlier in her career, she worked at supperclub as a Serve/Waitress from 2008 to 2010.
Retail Experience
Nurshaindah has also gained experience in the retail sector, working as a Retail Assistant at Zadig & Voltaire for 7 months in 2010-2011. This role involved assisting customers, managing inventory, and maintaining store presentation, which further developed her customer service skills.
Educational Background
Nurshaindah studied at the Institute of Technical Education, where she focused on Digital Media Design and earned a Nitec qualification from 2007 to 2008. Prior to that, she completed her secondary education at Bedok Town Secondary School and Park View Primary School, where she studied subjects including Mathematics, English, and Arts.