Conduent
Conduent provides technology-enabled BPO solutions across multiple sectors, employing around 60,000 associates worldwide and recognized for its innovation and workplace environment.
Company Overview
Conduent provides technology-enabled business process outsourcing (BPO) solutions. These solutions focus on enhancing performance, experience, and value for clients. The company operates across various sectors including healthcare, government, transportation, and commercial industries, employing approximately 60,000 associates globally.
Key Services
Conduent offers a range of technology-enabled BPO solutions. In healthcare, the company aids in administering benefits and managing customer experience. Within the government sector, Conduent delivers a significant portion of nutrition assistance payments in the U.S. The company handles transportation services by processing nearly 13 million tolling transactions daily. Additionally, Conduent provides HR services to empower millions of employees annually.
Collaborations
Conduent collaborates with Microsoft to integrate generative AI into their business process solutions. This partnership aims to drive innovation and improve the efficiency and effectiveness of Conduent's offerings.
Industry Recognition
Conduent has received accolades for its customer experience, benefits administration, and healthcare payer operations. The company was recognized as one of Newsweek’s Top 100 Global Most Loved Workplaces for 2023. Conduent has also been listed in Forbes' 'America’s Best Employers for Diversity' for three consecutive years, reflecting its commitment to creating an inclusive work environment.
Client Impact
Conduent plays a significant role in various sectors. It delivers 44% of nutrition assistance payments in the U.S., manages 2.3 billion customer service interactions each year, and processes nearly 13 million tolling transactions daily. These services benefit millions of clients and employees, helping to streamline operations and improve service delivery.