Catherine Kinnarney
About Catherine Kinnarney
Catherine Kinnarney is a Customer Success Manager at Conexiom, where she focuses on enhancing customer engagement and driving product adoption. She holds Bachelor's Degrees in Business Information Systems from the National University of Ireland, Galway, and in Business/Commerce from Clarkson University.
Work at Conexiom
Catherine Kinnarney has been serving as a Customer Success Manager at Conexiom since 2022. In this role, she manages a portfolio of 60 customer accounts, focusing on driving product adoption and ensuring value realization for clients. Catherine coordinates cross-departmental efforts to resolve customer issues, which contributes to successful outcomes. She conducts regular business reviews with customers to align Conexiom's offerings with their business goals and recommends performance improvements.
Education and Expertise
Catherine Kinnarney holds a Bachelor's Degree in Business Information Systems from the National University of Ireland, Galway, where she studied from 2013 to 2017. Additionally, she studied Business/Commerce at Clarkson University, achieving her Bachelor's Degree in 2015 after an 11-month program. Her educational background provides her with a solid foundation in business principles and information systems, which she applies in her current role.
Tools and Technologies Utilized
In her role as a Customer Success Manager, Catherine Kinnarney utilizes various tools to enhance customer success and engagement. She employs Salesforce for customer relationship management, Gainsight for customer success analytics, and Jira/Confluence for project management and collaboration. These tools enable her to develop strategies that increase customer engagement and address low utilization of Conexiom services.
Customer Engagement Strategies
Catherine Kinnarney develops strategies aimed at increasing customer engagement and addressing low utilization of Conexiom services. She conducts regular business reviews with customers, ensuring that their needs are met and that they are aware of the full range of services available to them. By aligning Conexiom's offerings with customer business goals, she plays a crucial role in driving product adoption.