Dan Newmark
About Dan Newmark
Dan Newmark serves as the Vice President of Professional Services at Conexiom, where he focuses on optimizing onboarding methodologies and customer success metrics. He has a diverse background in customer success roles across various companies and holds degrees in International Relations, Economics, and an MBA in Finance and Marketing.
Current Role at Conexiom
Dan Newmark serves as the Vice President of Professional Services at Conexiom, a position he has held since 2022. In this role, he focuses on designing and optimizing onboarding methodologies that align with customer-defined success metrics. His work emphasizes achieving measurable value for clients in a timely manner. He also initiated a Managed Services as a Subscription offering, enhancing the company's service delivery model.
Previous Experience at Conexiom
Prior to his current role, Dan Newmark worked at Conexiom as the Acting EVP of Customer Success for six months in 2023. During this time, he was responsible for overseeing customer success initiatives and improving client engagement strategies. His leadership contributed to the company's focus on customer satisfaction and retention.
Professional Background
Dan Newmark has an extensive professional background in customer success and professional services. He held the position of Vice President of Customer Success at several companies, including Beckon, Inc. from 2013 to 2015, Winmore from 2017 to 2018, and Marketo, an Adobe Company, for nine months in 2015 to 2016. His experience also includes a significant tenure at Teradata as Senior Partner & Professional Services Principal from 2002 to 2013.
Education and Expertise
Dan Newmark earned a Bachelor of Arts degree in International Relations and Economics from William & Mary. He furthered his education by obtaining a Master of Business Administration (MBA) with a focus on Finance and Marketing from the University of Michigan - Stephen M. Ross School of Business. His educational background supports his expertise in customer success and professional services.
Achievements in Team Culture and Collaboration
Throughout his career, Dan Newmark has been recognized for his efforts in improving team culture and collaboration across departments. He reoriented team culture around margin and Net Promoter Score (NPS) by implementing formalized scope validation checkpoints and a new Change Order template. He has also been commended for enhancing cross-team collaboration with Sales, Marketing, and Finance, which has contributed to overall organizational effectiveness.