Jackie Mc Donald
About Jackie Mc Donald
Jackie McDonald is a Manager of Implementation at Conexiom, with a strong background in customer success and project management. She has worked in various roles focused on customer interaction and support, including positions at Delego and Lone Wolf Real Estate Technologies.
Work at Conexiom
Currently, Jackie Mc Donald serves as the Manager of Implementation at Conexiom, a position she has held since 2022. In this role, she focuses on developing and executing effective implementation strategies aimed at enhancing customer experience. Prior to this position, she worked as an Implementation Manager at Conexiom from 2021 to 2022, where she contributed to the company's commitment to customer success.
Education and Expertise
Jackie Mc Donald studied at Sheridan College, where she completed a program in Aesthetician/Esthetician and Skin Care Specialist from 2005 to 2007. This educational background complements her professional expertise in customer success and project management, particularly within the information technology and services sector.
Background in Project Management
Jackie has a strong background in project management, having held various roles that emphasize customer interaction and support. She worked as a Project Manager at Delego, a division of EVO Payments, from 2020 to 2021. Additionally, she has experience as a Technical Support Representative at the same company from 2018 to 2020, which provided her with valuable insights into customer needs and technical solutions.
Experience in Customer Support
Jackie's career includes significant experience in customer support roles. She worked as a WOLFconnect Support Representative at Lone Wolf Real Estate Technologies from 2014 to 2016 and later as a Client Success Specialist from 2016 to 2018. These positions helped her develop a strong foundation in customer service and support, which she continues to leverage in her current role.