Jody Cosgrove
About Jody Cosgrove
Jody Cosgrove serves as the Chief Customer Officer at Conexiom, a position he has held since 2023. With extensive experience in customer success and client relations, he has significantly contributed to revenue growth and customer engagement across various organizations.
Work at Conexiom
Jody Cosgrove has served as the Chief Customer Officer at Conexiom since 2023. In this role, Cosgrove focuses on enhancing customer experiences and driving customer success initiatives. The position is based in the Greater Chicago Area and operates remotely. Cosgrove's responsibilities include developing strategies that align with customer needs and fostering engagement across various teams.
Previous Experience
Prior to joining Conexiom, Jody Cosgrove held several significant roles at Litera Microsystems. Cosgrove served as Chief Customer Officer from 2019 to 2022, where responsibilities included developing customer success programs. Additionally, Cosgrove worked as Managing Director - Drafting and Vice President of Customer Success at Litera Microsystems. Earlier in their career, Cosgrove was an Account Executive at Perfect Access Speer and later took on roles in client relations and marketing management.
Education and Expertise
Jody Cosgrove earned a Bachelor of Arts in Psychology from Northern Illinois University. Cosgrove has also completed K1’s Advanced Management Program, which included courses from eCornell on strategic decision-making and leading collaborative teams. This educational background supports Cosgrove's expertise in customer success, strategy, and team leadership.
Achievements in Customer Success
Throughout their career, Jody Cosgrove has been recognized for driving significant growth in customer engagement and revenue. Cosgrove played a key role in growing a company's revenue by tenfold through both organic and inorganic means, including a substantial increase in customer count. Cosgrove has developed ROI-based customer success programs aimed at enhancing product adoption and improving the overall customer journey.
Skills and Competencies
Jody Cosgrove possesses strong skills in identifying key issues while maintaining a comprehensive perspective on customer needs. Cosgrove is experienced in negotiating results and managing complex customer relationships. Additionally, Cosgrove has demonstrated the ability to drive engagement across global and cross-functional teams, making significant contributions to organizational success.