John Yau
About John Yau
John Yau is the Vice President of Customer Success at Conexiom, where he has worked since 2017. He has a diverse background in the software technology industry, with previous roles in management and consulting across various organizations.
Work at Conexiom
John Yau has been serving as Vice President of Customer Success at Conexiom since 2017. In this role, he focuses on enhancing customer satisfaction and driving the success of client engagements. Prior to this position, he held the role of Director of Customer Success at Conexiom from 2015 to 2017. His leadership in customer success initiatives has contributed to the company's growth and client retention strategies.
Previous Experience in Software Technology
John Yau has a diverse background in the software technology industry, having held various roles in management, consulting, and development leadership. He worked at Cayenta Canada Inc. as Director of Business Solutions and Vice President of Business Solutions from 2006 to 2012. He also served as a Senior Project Manager at Cayenta from 2001 to 2003 and as Manager of the Project Management Division from 2003 to 2005. His experience includes a role as Principal at Appnovation Technologies from 2013 to 2015.
Education and Expertise
John Yau studied at Simon Fraser University, where he earned an M.B.A. in Management Science and Finance from 1986 to 1990. He also holds a B.A. Sc in Electrical Engineering from The University of British Columbia, which he completed from 1979 to 1985. His educational background supports his extensive experience in the software product life cycle and his proven ability to create organizational structures and processes.
Background in Project Management
John Yau has significant experience in project management, having worked in various capacities that required strong leadership and organizational skills. His role at Cayenta as Senior Project Manager involved overseeing critical projects, while his later positions allowed him to develop strategies for service delivery and revenue growth. He played a key role in the creation and growth of the Service Division at Multiactive Software Inc.
Achievements in Revenue Growth
John Yau has a quantifiable track record of revenue growth through strategic service delivery. His leadership roles across different organizations have demonstrated his ability to implement effective processes that enhance customer success and drive business outcomes. His contributions have been instrumental in developing strategies that align with organizational goals.