Michelle Duong
About Michelle Duong
Michelle Duong is a Digital Customer Success Manager currently working at Conexiom, with a diverse background in customer support and training roles across various companies. Her career spans over a decade, with significant experience at IC Thrive and Parasun Technologies, where she has focused on building trust and helping others succeed.
Current Role at Conexiom
Michelle Duong currently serves as a Digital Customer Success Manager at Conexiom, a position she has held since 2024. In this role, she focuses on enhancing customer experiences and ensuring successful digital transformations for clients. Her responsibilities include managing customer relationships and providing support to help clients achieve their goals. This position is remote and based in Vancouver, British Columbia, Canada.
Previous Experience at IC Thrive
Michelle Duong has extensive experience at IC Thrive, where she held multiple roles. She worked as a Customer Success Manager from 2017 to 2019, followed by a position as a Technical Support Specialist from 2020 to 2022. Additionally, she briefly served as a Solutions Expert in 2019. Her time at IC Thrive allowed her to develop skills in customer engagement and technical support, contributing to her overall expertise in customer success.
Career Background in Technology and Support
Michelle Duong's career includes various roles in technology and customer support. She worked as a Quality Assurance Tester at Volt in 2013 and held several positions at Parasun Technologies, including Training Lead and Contact Centre Supervisor. Her experience also includes a role as a Product Training Analyst at IBBS from 2009 to 2013. This diverse background has equipped her with a comprehensive understanding of customer needs and technical solutions.
Education and Academic Background
Michelle Duong studied at Simon Fraser University, where she focused on Computer Science, Interactive Arts, and Business Management. Her academic journey spanned from 2001 to 2002, during which she gained foundational knowledge relevant to her career in technology and customer success. Although her studies did not culminate in a specific degree, the skills acquired have contributed to her professional development.
Professional Values and Approach
Michelle Duong emphasizes building trust and integrity in her professional relationships. She enjoys taking on new challenges and is motivated by a passion for helping others succeed. This approach has guided her throughout her career, influencing her interactions with clients and colleagues alike.