Ricky Chu
About Ricky Chu
Ricky Chu is a Senior Manager of Implementation with extensive experience in customer success and implementation roles across various companies. He has worked at Conexiom, Envisio, and Trulioo, and has a background in graphic communications from Ryerson University.
Current Role at Conexiom
Ricky Chu serves as the Senior Manager of Implementation at Conexiom, a position he has held since 2022. In this role, he oversees the implementation processes, ensuring that clients successfully integrate Conexiom's solutions into their operations. His responsibilities include managing project timelines, coordinating with cross-functional teams, and providing strategic guidance to enhance client satisfaction.
Previous Experience at Conexiom
Prior to his current role, Ricky Chu worked at Conexiom in various capacities. He served as the Senior Technical Implementation Manager for two months in 2021 and as a Customer Success Specialist for ten months in 2020. His experience at Conexiom has equipped him with a comprehensive understanding of the company's products and client needs.
Experience at Envisio
Ricky Chu worked at Envisio as a Senior Customer Success Manager from 2019 to 2020. During his tenure, he focused on enhancing customer satisfaction and ensuring successful product adoption. Before this role, he was a Customer Success Manager at Envisio from 2017 to 2019, where he contributed to client engagement and retention strategies.
Background in Implementation at Trulioo
In 2022, Ricky Chu briefly worked as a Senior Implementation Specialist at Trulioo for four months. This role involved implementing solutions to meet client requirements and ensuring a smooth transition to the company's services.
Educational Background
Ricky Chu studied Graphic Communications at Ryerson University from 2003 to 2005. This educational background provided him with foundational skills in design and communication, which he has applied throughout his career in customer success and implementation roles.