Derek Mousessian
About Derek Mousessian
Derek Mousessian serves as the Business Process Outsourcing Manager at Confluence Technologies, where he has worked since 2007. He manages vendor relationships, oversees a team for continuous operations, and focuses on business process improvement.
Work at Confluence Technologies
Derek Mousessian has served as the Business Process Outsourcing Manager at Confluence Technologies since 2007. In this role, he manages external vendor relationships and oversees third-party communication. He leads a team that ensures continuous 24/7 operations, which is critical for maintaining service levels. His responsibilities include providing application administration services and performing SQL database querying. Additionally, he focuses on business process improvement and maintains related procedure documentation to enhance operational efficiency.
Previous Experience
Before joining Confluence Technologies, Derek Mousessian worked at BNY Mellon as a Trust Operations Officer from 1996 to 2003. His experience there spanned seven years, during which he gained insights into trust operations and client management. Following his tenure at BNY Mellon, he worked at SunGard Financial Systems as an Account Representative from 2005 to 2007 for two years. This role involved client engagement and support, further developing his skills in relationship management.
Education and Expertise
Derek Mousessian earned a Bachelor of Science (BS) degree in Business/Corporate Communications from Clarion University of Pennsylvania. His educational background provides a foundation for his expertise in business process management and communication. This knowledge supports his current role, where he collaborates with various internal departments, including Systems and Network Administration, Software Development, and Technical Support, to resolve issues effectively.
Client Support and Relationship Management
In his current position, Derek Mousessian is responsible for client support and relationship management at Confluence Technologies. He handles client implementation processes and conducts issue analysis to address client needs. His role requires effective communication and collaboration with clients to ensure satisfaction and operational success. This aspect of his work is crucial for maintaining strong client relationships and ensuring the smooth operation of services.