Emma Pham
About Emma Pham
Emma Pham is an Associate Business Support Analyst at Confluence in Ho Chi Minh City, Vietnam, where she has worked since 2020. She holds a Bachelor's Degree in Accounting from Griffith University and has experience in customer success and sales campaigns.
Work at Confluence
Emma Pham has been employed at Confluence as an Associate Business Support Analyst since 2020. In this role, she operates from Ho Chi Minh City, Vietnam. Her responsibilities include leveraging cross-functional client and company resources to identify and drive sales campaigns. Emma's experience in this position spans four years, contributing to her expertise in business support analysis.
Education and Expertise
Emma Pham studied at the Queensland Institute of Business and Technology, where she completed a Diploma of Commerce in Accounting from 2013 to 2014. She furthered her education at Griffith University, achieving a Bachelor's Degree in Accounting from 2014 to 2016. Emma possesses skills in video production, Photoshop, and AI, enhancing her capabilities in her professional roles.
Previous Work Experience
Before her current role at Confluence, Emma Pham worked as a Customer Success Executive at KAMEREO from 2019 to 2020. Her earlier experience includes a position as a Waitress at Shingle Inn Cafes in the Myer Center from 2016 to 2017. These roles contributed to her understanding of customer service and operational support.
Language Proficiency
Emma Pham is fluent in both spoken and written English and Vietnamese. This bilingual proficiency enables her to communicate effectively in diverse environments and enhances her ability to engage with a wide range of clients and colleagues.
Technical Skills
Emma has experience using Jira to report critical bugs and improvement requests. Her technical skills also include proficiency in video production and Photoshop, which support her analytical and creative tasks in her business support role.