James Swartz
About James Swartz
James Swartz is a Business Process Outsourcing Manager with extensive experience at Confluence, where he has worked since 2009, holding various roles including Operations Analyst and Senior Operations Analyst. He studied Health and Human Development at Penn State University, earning a Bachelor of Science degree.
Current Role as Business Process Outsourcing Manager
James Swartz serves as the Business Process Outsourcing Manager at Confluence, a position he has held since 2017. In this role, he is responsible for overseeing outsourcing operations, ensuring efficiency and effectiveness in business processes. His extensive experience in operations and process management contributes to the strategic direction of the outsourcing initiatives within the organization.
Previous Experience at Confluence
Prior to his current role, James Swartz held several positions at Confluence. He worked as an Operations Analyst from 2009 to 2010 and progressed to Senior Operations Analyst from 2010 to 2016. Additionally, he served as a Senior Business Process Outsourcing Consultant for a brief period in 2016 to 2017. His tenure at Confluence spans over a decade, showcasing his deep understanding of the company's operational framework.
Educational Background
James Swartz earned a Bachelor of Science degree in Health and Human Development from Penn State University, where he studied from 1993 to 1996. He also attended Penn State New Kensington from 1990 to 1992. His foundational education includes a High School Diploma from Cheswick Christian Academy, where he completed a College/University Preparatory and Advanced High School/Secondary Diploma Program.
Prior Work Experience
Before joining Confluence, James Swartz gained valuable experience in the financial services industry. He worked as a Mutual Fund Specialist at SunGard Financial Systems from 2004 to 2008. Additionally, he served as a Relationship Manager at Confluence for seven months in 2008 and as a Fund Compensation Specialist at Federated Investors from 1999 to 2004. This diverse background has equipped him with a broad skill set in operations and client management.