Karen Roberts
About Karen Roberts
Karen Roberts serves as the Director of Customer Support at ConforMIS, Inc., where she has worked since 2015. She has a strong background in managing complex projects and building high-performance teams in customer support roles.
Work at ConforMIS
Karen Roberts has served as the Director of Customer Support at ConforMIS, Inc. since 2015. In this role, she manages complex projects from conception to completion, focusing on operational efficiencies. Her leadership is characterized by a commitment to enhancing customer support services and ensuring that the organization meets its strategic goals.
Previous Experience at Palomar Medical Technologies
Before joining ConforMIS, Karen Roberts worked at Palomar Medical Technologies, Inc. as the Vice President of Global Client Support and Service from 2004 to 2013. During her tenure, she was responsible for overseeing client support operations and played a key role in enhancing service delivery standards.
Education and Expertise
Karen Roberts holds a Bachelor of Science degree in Business Administration from Eastern Nazarene College. Her educational background provides a strong foundation for her expertise in customer support and service management, enabling her to implement effective strategies in her professional roles.
Achievements in Customer Support
Karen Roberts is recognized for developing and overseeing a 'best-in-class' global support organization. She has a proven track record of building high-performance teams that emphasize cross-functional collaboration. Her efforts have contributed to increasing profitability and growing revenues while maintaining high levels of customer satisfaction.