Keyona Fox
About Keyona Fox
Keyona Fox is a Computer Support Specialist with extensive experience in IT support roles, currently working at the Congressional Budget Office since 2019. She has held various positions in notable companies, including CSRA Inc, CACI International Inc, and NeighborWorks America, and has a strong background in user support and system administration.
Current Role at Congressional Budget Office
Keyona Fox has been employed at the Congressional Budget Office since 2019, serving as a Computer Support Specialist. In this role, she is responsible for supporting users with their technology needs, particularly in a cloud environment. She also manages IT assets and ensures that client machines receive the latest backups using the Mirage backup client. Keyona's work includes configuring and deploying laptops for remote use and urgent international travel, as well as assisting with remote setups via Citrix and Cisco AnyConnect.
Previous Experience in IT Support
Prior to her current position, Keyona Fox held several roles in IT support. She worked at CSRA Inc as a System Administrator from 2014 to 2017, where she managed system operations in the Washington D.C. Metro Area. Before that, she served as a Proprietary Systems Specialist 1 at CACI International Inc from 2012 to 2014. Keyona also gained experience as a Help Desk Technician 1 at Serco from 2011 to 2012 and as a Senior IT Support Specialist at NeighborWorks America from 2018 to 2019.
Educational Background
Keyona Fox completed her high school education at Parkdale High School, earning a diploma from 2004 to 2008. She furthered her education at Northern Virginia Community College, where she studied Information Technology from 2010 to 2011. Although she did not achieve a formal degree, her studies provided her with foundational knowledge in the IT field.
Technical Skills and Tools
Keyona Fox possesses a range of technical skills relevant to her roles in IT support. She utilizes the JIRA ticketing system to track user requests and incidents. Keyona is proficient in using Ivanti Security Control Patch Agent to run available patches on laptops and desktops. She also has experience in building AWS machines in the cloud and deploying thin clients for cloud instances. Additionally, she upgrades and deploys desktops to the latest Windows version and replaces hard disks with solid-state drives to enhance performance.
On-Call Support and User Training
In her current role, Keyona Fox supports users after hours on an on-call rotation schedule. She trains users on accessing and navigating their machines in cloud environments compared to traditional on-premise setups. This aspect of her job ensures that users are equipped to handle their technology effectively, regardless of the platform.