David Behling
About David Behling
David Behling serves as the Vice President of Patient Affordability Services at ConnectiveRx, where he has worked since 2022. He has extensive experience in customer service and operations, having held leadership roles at several companies, including Mellon Investor Services and American Express.
Current Role at ConnectiveRx
David Behling serves as the Vice President of Patient Affordability Services at ConnectiveRx. He has held this position since 2022. In this role, he focuses on enhancing patient affordability solutions and driving initiatives that improve access to medications. His leadership is instrumental in shaping strategies that align with the company's mission to support patients in navigating their healthcare costs.
Previous Experience in Patient Affordability Services
Before his current role, David Behling was the Senior Director of Patient Affordability Services at ConnectiveRx from 2016 to 2022. During this time, he contributed to the development and implementation of programs aimed at improving patient access to affordable medications. His experience in this area has provided him with insights into the challenges patients face and the solutions that can be developed to address these issues.
Career Background in Operations and Customer Service
David Behling has a diverse background in operations and customer service. He worked at Mellon Investor Services in various capacities, including Vice President of Call Center Operations and Vice President of Operations, accumulating over seven years of experience. Additionally, he served as Senior Manager of Customer Service Strategy at American Express for one year. His extensive experience includes managing teams of varying sizes and overseeing significant budgets.
Educational Background
David Behling studied at Gettysburg College, where he earned a Bachelor of Arts degree in Management. His educational foundation has equipped him with the skills necessary to navigate complex operational challenges and develop effective strategies in his professional roles.
Achievements in Customer Satisfaction and Efficiency
Throughout his career, David Behling has implemented solutions that have notably improved customer satisfaction by 10-20% and reduced escalations by 30%. His focus on driving efficiency and innovation has been a consistent theme across his roles in various industries, demonstrating his commitment to enhancing client satisfaction and operational performance.