Erica Warner
About Erica Warner
Erica Warner is a Benefits Verification Specialist at ConnectiveRx in Pittsburgh, Pennsylvania, where she has worked since 2019. She has a background in healthcare marketing strategies and extensive experience in customer service and benefits verification processes.
Work at ConnectiveRx
Erica Warner has been employed at ConnectiveRx as a Benefits Verification Specialist since 2019. In this role, she focuses on verifying healthcare benefits, ensuring that patients receive the appropriate coverage for their medical needs. Her work is critical in facilitating access to necessary treatments and medications. Based in Pittsburgh, Pennsylvania, she has accumulated five years of experience in this position, contributing to the efficiency of the benefits verification process within the organization.
Education and Expertise
Erica Warner holds a Bachelor of Arts degree in Telecommunications and Sociology from Penn State University, where she studied from 2001 to 2005. She furthered her education by obtaining a Master of Arts degree in Licensed Professional Counseling from Waynesburg University, completing her studies from 2021 to 2023. Her educational background supports her expertise in healthcare benefits verification processes and marketing strategies related to healthcare services.
Background in Customer Service
Erica Warner possesses extensive experience in customer service within the healthcare industry. She has held various positions that required strong customer interaction skills, including roles at Arkansas Blue Cross Blue Shield as a Claims Specialist and at State Farm Insurance as a Sales Representative and Sales Associate. These roles have equipped her with the ability to effectively communicate with clients and address their needs in a healthcare context.
Previous Work Experience
Before her current role at ConnectiveRx, Erica Warner worked in several positions across different companies. She served as a Customer Account Executive at Comcast Cable for four months in 2008 and as an Independent Consultant for Rodan + Fields from 2015 to 2019. Additionally, she worked at Home Loan Services, a subsidiary of Bank of America, as a Resolution Specialist, and held various roles at State Farm Insurance. This diverse work history has contributed to her comprehensive understanding of customer service and healthcare operations.