Miranda K.
About Miranda K.
Miranda K. serves as the Manager of Tech Support at ConnectiveRx, where she has worked since 2020, following a decade as a Software Support Specialist Tier III. Based in Pittsburgh, Pennsylvania, she is recognized for her effective management of tech support teams and strong problem-solving abilities.
Work at ConnectiveRx
Miranda K. has been employed at ConnectiveRx since 2014, initially serving as a Software Support Specialist Tier III. In this role, she developed her technical expertise and customer service skills over a decade. In 2020, she advanced to the position of Manager, Tech Support, where she oversees tech support teams. Her responsibilities include managing team performance and ensuring effective support delivery in a fast-paced environment.
Education and Expertise
While specific educational details are not provided, Miranda K. demonstrates extensive expertise in tech support and customer service. Her experience spans various industries, highlighting her adaptability and versatility in handling diverse customer needs. She possesses strong problem-solving and negotiating skills, which contribute to her effective management of tech support operations.
Background
Miranda K. is based in Pittsburgh, Pennsylvania, United States. She has built a career in tech support, starting as a Software Support Specialist and progressing to a managerial role. Her background includes a proven track record of managing tech support teams and navigating customer service roles across different sectors.
Achievements
Miranda K. has demonstrated a strong ability to manage tech support teams effectively, leading to minimal escalations in customer service. Her excellent communication skills facilitate interactions with various stakeholders, including team members and the public. This skill set has been instrumental in her success in both her current managerial role and her previous position.