Tracey Sessa
About Tracey Sessa
Tracey Sessa is the Vice President of Customer Care at ConnectiveRx, where she has worked since 2018. With over 20 years of experience in operations management within the healthcare industry, she has held various leadership roles at organizations such as Cigna and Horizon Blue Cross Blue Shield of NJ.
Current Role at ConnectiveRx
Tracey Sessa serves as the Vice President of Customer Care at ConnectiveRx, a position she has held since 2018. In this role, she is responsible for overseeing customer service operations and ensuring high levels of client satisfaction. Her leadership is focused on enhancing service delivery and optimizing customer interactions within the organization. ConnectiveRx is located in Whippany, NJ.
Previous Experience at Cigna
Tracey Sessa held multiple roles at Cigna, including Vice President of Service Operations from 2017 to 2018 and Assistant Vice President from 2015 to 2017. During her time at Cigna, she contributed to service operations in Piscataway, New Jersey. Her experience at Cigna involved managing service delivery and improving operational efficiencies.
Background in Healthcare Operations
Tracey Sessa has over 20 years of experience in operations management and technical service within the healthcare industry. She began her career at Horizon Blue Cross Blue Shield of NJ, where she worked as the Director of Operations for 21 years from 1989 to 2010. This extensive background has equipped her with a deep understanding of healthcare operations and customer service.
Education and Academic Background
Tracey Sessa earned a Bachelor of Arts degree in Sociology and Business from Mount St. Mary's University, where she studied from 1983 to 1987. This educational background provided her with foundational knowledge that supports her career in operations management within the healthcare sector.
Consulting Experience
In 2018, Tracey Sessa briefly worked as a Senior Management Consultant at Coulter & Associates, Inc. for one month in Canbury, NJ. This role added to her diverse experience in management and operations within the healthcare industry.