Nick Lam
About Nick Lam
Nick Lam is an iNOC Technician with a background in hospitality management and cybersecurity. He has experience monitoring AS400 systems and managing alerts for multiple customers, currently working at Connectria since 2022.
Work at Connectria
Currently, Nick Lam serves as an iNOC Technician at Connectria, a role he has held since 2022. In this position, he monitors over 100 AS400 systems and OpsGenies for alerts across 100 customers. His responsibilities include handling an average of 150 alerts daily, demonstrating his ability to multitask and solve problems effectively. This role is critical in ensuring the operational integrity and performance of the systems he oversees.
Education and Expertise
Nick Lam has a diverse educational background. He studied Hospitality Administration/Management at Highline College, earning an Associate’s Degree from 2013 to 2014. He later attended Central Washington University, where he specialized in Cyber Security and achieved a Bachelor of Science in Information Technology & Administrative Management from 2021 to 2022. He also studied Computer and Information Systems Security/Information Assurance, further enhancing his expertise in cybersecurity. Nick plans to study Azure to expand his knowledge in Cloud Computing.
Professional Background
Nick Lam has accumulated a range of professional experiences prior to his current role. He worked at BECU as a Contact Center Consultant from 2016 to 2019 and later as an Account Servicing Specialist I from 2019 to 2020. He also held a position at Availity as Client Services Technical Support I in 2022. Earlier in his career, he worked as a Shift Manager at Starbucks from 2015 to 2016 and as Guest Service at Specialty's Cafe & Bakery in 2014. These roles contributed to his customer service and technical support skills.
Technical Skills and Responsibilities
In his role as an iNOC Technician, Nick Lam is responsible for monitoring and responding to alerts from various systems. He manages over 100 AS400 systems and OpsGenies, ensuring timely responses to alerts across multiple customers. His daily workload includes handling an average of 150 alerts, which showcases his strong multitasking and problem-solving capabilities. His proactive approach to learning, such as his plans to study Azure, indicates a commitment to staying updated in the field of cybersecurity.