Ricky Hayward
About Ricky Hayward
Ricky Hayward is a Strategic Success Manager at Contentsquare in London, England, where he has worked since 2021. He has a diverse background in account management and customer success, having held positions at Dynata, Local Data Company, Kantar, and Kibo Commerce.
Work at Contentsquare
Ricky Hayward has served as a Strategic Success Manager at Contentsquare since 2021. In this role, he focuses on enhancing client relationships and ensuring the successful implementation of the company's digital experience analytics solutions. His position is based in London, England, where he has contributed to the company's growth and client satisfaction for three years.
Previous Experience in Account Management
Prior to his current role, Ricky Hayward worked at Dynata as an Account Director from 2015 to 2019. He managed client accounts and developed strategies to enhance service delivery. Following this, he held the position of Senior Account Manager at Local Data Company for eight months in 2019 to 2020. He also worked as an Account Executive at Kantar from 2012 to 2015, where he gained valuable experience in account management.
Experience in Customer Success
Ricky Hayward transitioned to the role of Customer Success Manager at Kibo Commerce from 2020 to 2021. In this capacity, he was responsible for ensuring customer satisfaction and retention. His experience in customer success complements his account management background, providing him with a well-rounded perspective on client needs and expectations.
Education and Expertise
Ricky Hayward completed his education at Queen Mary, University of London, where he studied English Language and Literature, earning a Bachelor of Arts (B.A.) degree from 2008 to 2011. He also attended Eastbrook Comprehensive School from 2001 to 2008. His educational background has equipped him with strong communication skills, which are essential in his roles in account and customer success management.