Talia Padilla
About Talia Padilla
Talia Padilla is a Customer Success Manager at Contentsquare, with a background in technical account management and client services. She has experience in data analysis, project management, and communication, having worked at companies such as ViacomCBS and Tax & Financial Group.
Current Role at Contentsquare
Talia Padilla serves as a Customer Success Manager at Contentsquare, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include managing client relationships and providing support to optimize the customer experience. She operates out of Orange County, California.
Previous Experience at ViacomCBS
Before joining Contentsquare, Talia Padilla worked at ViacomCBS as a Technical Account Manager SaaS from 2018 to 2022. During her four years in this role, she was based in Irvine and was responsible for managing technical accounts and providing support for software as a service solutions. Her experience in this position contributed to her expertise in customer success.
Education and Expertise
Talia Padilla earned a Bachelor of Arts degree in Communications Studies and Media Marketing from California State University, Long Beach, completing her studies from 2011 to 2014. Her educational background supports her professional skills in project management and account management, with a focus on detail-oriented tasks. She is proficient in tools such as Microsoft Office, Excel, SQL, and Pivot Tables for data analysis.
Career Path and Previous Roles
Talia Padilla has held several positions prior to her current role. She worked as a Client Services Coordinator at Tax & Financial Group from 2015 to 2016 and as an Account Manager at Arbitech, LLC from 2016 to 2018. Additionally, she gained experience as a Booking Intern at Live Nation Entertainment for four months in 2014. These roles have contributed to her comprehensive understanding of client relations and account management.
Technical Skills and Tools
Talia Padilla possesses strong technical skills relevant to her role in customer success. She is experienced in API, Cloud, and JavaScript integration, as well as XML delivery. In her professional capacity, she utilizes various tools, including Atlassian Jira & Confluence, Salesforce CRM, and NetSuite CRM, to enhance her productivity and efficiency in managing customer accounts.