Joe Bruneau
About Joe Bruneau
Joe Bruneau is a Senior Project Manager and IT Service Management Subject Matter Expert with extensive experience in overseeing ITSM processes and achieving ISO 20000 certification. He has held various managerial roles across multiple organizations, including Converge Technology Solutions Corp., IBM Global Services, and Pearson Education.
Work at Converge Technology Solutions Corp.
Joe Bruneau has been serving as a Senior Project Manager and IT Service Management Subject Matter Expert (SME) at Converge Technology Solutions Corp. since 2017. In this role, he focuses on managing IT service management projects and implementing best practices to enhance service delivery. His responsibilities include overseeing project lifecycles, ensuring alignment with organizational goals, and facilitating communication between stakeholders.
Previous Experience in IT Management
Before joining Converge, Joe Bruneau held various managerial positions in the IT sector. He worked as an Implementation Manager at Unisys from 2005 to 2008, and as a Program Manager at The Process Architects, LLC from 2003 to 2005. His experience also includes a role as Engagement Manager at IBM Global Services from 1996 to 2003, where he managed global client engagements.
Education and Expertise
Joe Bruneau studied at Michigan Technological University, where he earned a degree in Electrical Engineering from 1978 to 1984. His educational background provides a strong foundation for his expertise in IT service management and project oversight. He has developed significant skills in process integration, service level agreement development, and IT governance.
Achievements in IT Service Management
Joe Bruneau has successfully overseen the development of 18 IT Service Management (ITSM) processes to achieve ISO 20000 certification at the State of Florida AST. He has led significant projects, including the Azure AD migration project at State Street, and managed the removal or upgrade of over 18,000 end-of-life servers at Pearson Education. His work includes developing Operational Level Agreements (OLAs) and Service Level Agreements (SLAs) to enhance service delivery.
Project Management Initiatives
Throughout his career, Joe Bruneau has directed various project management initiatives. He managed the upgrade from IronPort to Symantec Endpoint Solution at State Street and oversaw the conversion from BladeLogic patching software to Amazon SSM at Pearson Education. His leadership in establishing an Electronic Document Management System (EDMS) at the State of Florida AST highlights his commitment to improving operational efficiency.