Rick Marcum
About Rick Marcum
Rick Marcum serves as the Messaging and Collaboration Manager at Converge Technology Solutions Corp., where he leads a team of O365 and SharePoint administrators. With extensive experience in IT support and administration, he has held various roles in organizations such as Texas Children's Hospital and Community Health Systems.
Work at Converge Technology Solutions Corp.
Rick Marcum has been serving as the Messaging and Collaboration Manager at Converge Technology Solutions Corp. since 2022. In this role, he operates remotely and leads a team focused on enhancing messaging and collaboration tools. His responsibilities include overseeing the implementation of process enhancements and developing knowledge-based articles to support organizational efficiency.
Previous Experience in Messaging and Collaboration
Prior to his current position, Rick Marcum worked at several organizations in various roles related to messaging and collaboration. He served as a Senior Analyst for Messaging and Mobility at Loews Hotels, Inc. and as a Systems Administrator for Microsoft Exchange at Lincare Holdings, Inc. His experience includes managing service level agreements and resolving high-priority tickets, demonstrating his expertise in the field.
Team Leadership and Mentorship
At Texas Children's Hospital, Rick leads a team consisting of two Office 365 administrators and a SharePoint administrator. He actively coaches and mentors junior team members, focusing on enhancing their skills in Office 365 and SharePoint. His leadership approach emphasizes skill development and team collaboration.
Education and Training Background
Rick Marcum studied at ITT Tech, where he gained foundational knowledge and skills relevant to his career in IT and messaging systems. His educational background supports his extensive experience in various technical roles across multiple organizations.
Career Progression and Responsibilities
Rick's career spans over a decade, with roles that include Desktop Support Technician at Insight Global and Senior Service Desk Analyst at Community Health Systems. He has been responsible for formulating and monitoring service level agreements, tracking ticket volume, and personally resolving high-priority tickets for executives. His career reflects a consistent focus on improving service delivery and operational efficiency.