Convergys Intelligent Contact
Convergys Intelligent Contact, founded in 1996, is a public company in the Outsourcing and Offshoring Consulting industry with a team of 1065. It specializes in acquiring new customers, growing customer lifetime value, and optimizing retention investment, and operates as a division of Convergys Corporation.
Company Overview
Convergys Intelligent Contact operates within the Outsourcing and Offshoring Consulting industry. Founded in 1996, it has grown into a very large enterprise with a team size of 1,065 employees. The company is classified as a public entity and functions as a division of Convergys Corporation, a prominent player in the global business process outsourcing sector. Convergys Intelligent Contact focuses on enhancing customer experiences and operates from multiple locations in the United Kingdom, including Altrincham, Bredbury, Stockport, Middleton, and Belfast.
Services Offered
Convergys Intelligent Contact specializes in several key areas aimed at improving customer engagement. The company focuses on acquiring new customers, growing customer lifetime value, and optimizing retention investment. These services are designed to enhance the overall customer experience and drive business growth for clients across various industries.
Global Presence
Convergys Intelligent Contact delivers customer experiences in 47 languages, showcasing its ability to cater to a diverse clientele. The company operates from over 150 locations worldwide, employing a workforce of 125,000 people across 31 countries. This extensive global presence enables the company to provide localized support and services to its clients.
Headquarters and Locations
The headquarters of Convergys Intelligent Contact is located in Altrincham, Cheshire, United Kingdom. In addition to its headquarters, the company has multiple operational sites in Bredbury, Stockport, Middleton, and Belfast. These locations contribute to the company's ability to serve its clients effectively and maintain a strong presence in the UK market.
Industry Classification
Convergys Intelligent Contact is classified within the Outsourcing and Offshoring Consulting industry. This classification reflects the company's focus on providing business process outsourcing solutions that help organizations manage customer interactions and improve service delivery.