Anthony Ward
About Anthony Ward
Anthony Ward serves as the Head of Site at LBM, where he has led business recovery projects and developed leadership teams over 15 years. He has extensive experience in project management and contact center transformation.
Work at LBM
Anthony Ward has been serving as the Head of Site at LBM since 2007. In this role, he has led business recovery projects aimed at revitalizing struggling business units and operations. His responsibilities include overseeing site management and ensuring operational efficiency. Prior to this position, he worked as a Senior Sales Manager at LBM from 2004 to 2007, where he focused on sales strategies and team performance.
Self-Employment Experience
Since 2018, Anthony Ward has been self-employed, focusing on developing and building leadership teams. With over 15 years of experience in this area, he emphasizes people development and team building, which are critical for fostering effective teams in various business environments.
Work at Convergys
Anthony Ward has held the position of Head of Site at Convergys since 2014. In this capacity, he has demonstrated a proven track record in large-scale project management, overseeing complex projects from inception to completion. His expertise includes contact centre transformation and setup, which involves optimizing customer service operations to enhance overall performance.
Education Background
Anthony Ward studied at Savio High School, completing his education there in 1970. This foundational education has contributed to his professional development and skill set in various leadership roles.
Skills and Expertise
Anthony possesses strong client interaction and negotiation skills, which are essential for managing multi-site operations and client relationships. His extensive experience in contact centre operations and project management further supports his capabilities in leading teams and driving business success.