Daniela Salvatella
About Daniela Salvatella
Daniela Salvatella is a Senior Product Support Engineer at CookUnity, with extensive experience in technical support and engineering roles across various companies. She holds multiple qualifications in technology and information systems, including a degree in Information Systems from Universidad Champagnat.
Current Role at CookUnity
Daniela Salvatella serves as a Senior Product Support Engineer at CookUnity. She has held this position since 2022, contributing her expertise in technical support and customer service. In this role, she focuses on optimizing product performance and ensuring customer satisfaction through effective troubleshooting and support strategies.
Previous Experience at EY
Before joining CookUnity, Daniela worked at EY as a Senior Solution Support Engineer Specialist, also known as Supervising Associate. Her tenure lasted for 8 months in 2021 and 2022. In this position, she was responsible for overseeing solution support and enhancing operational efficiency within the organization.
Professional Background at Kapsch TrafficCom AG
Daniela spent 5 years at Kapsch TrafficCom AG as a Senior Support Center Engineer L3, from 2016 to 2021. Her role involved providing high-level technical support and managing complex issues for clients. This experience contributed to her skills in backend operations and technical assistance.
Educational Qualifications
Daniela has a diverse educational background. She studied at Universidad Champagnat, earning a Licenciatura en Sistemas de Información from 2008 to 2011. Additionally, she pursued various certifications in technology, including Microsoft Azure Fundamentals and Microsoft Azure Administrator at Netec in 2019. Her studies also include specialized training in web application development and corporate training.
Technical Skills and Expertise
Daniela possesses a wide range of technical skills, including proficiency in ticketing tools such as Jira and ServiceNow. She is experienced with cloud and collaboration tools like AWS and Google Suite. Her expertise extends to performance optimization for processes and workflows, as well as handling backend operations and providing technical assistance to international customers.