Federico Castillo
About Federico Castillo
Federico Castillo is a Customer Experience Supervisor with extensive experience in customer service roles across various companies in Gran Buenos Aires and the United States. He has held positions at Alsea, Iké Asistencia, and CookUnity, demonstrating a strong background in quality assurance and customer care.
Current Role at CookUnity
Federico Castillo serves as the Customer Experience Supervisor at CookUnity, a position he has held since 2021. In this role, he is responsible for overseeing customer interactions and ensuring a high level of service quality. His experience in customer care and supervision contributes to enhancing the overall customer experience within the organization.
Previous Experience at Alsea
Federico Castillo worked at Alsea from 2008 to 2013, where he held two positions. Initially, he served as a Customer Care Analyst for two years, focusing on customer service operations. He then transitioned to the role of QA Analyst for three years, where he was involved in quality assurance processes in Gran Buenos Aires, Argentina.
Experience at Iké Asistencia
At Iké Asistencia, Federico Castillo held multiple roles from 2016 to 2020. He started as a Concierge Coordinator for seven months before advancing to the position of Senior Supervisor, where he worked for three years. His responsibilities included managing customer service teams and ensuring service delivery standards were met in Gran Buenos Aires, Argentina.
Education and Qualifications
Federico Castillo studied at Universidad del Museo Social Argentino, where he focused on Traducción e interpretación. He completed a Titulo intermedio in this field from 2012 to 2013. This educational background supports his roles in customer service and communication.
Early Career at Fast Food Sudamericana S.A.
Federico Castillo began his career at Fast Food Sudamericana S.A. as a Junior Supervisor from 2007 to 2008. In this role, he gained foundational experience in supervision and customer service, which paved the way for his subsequent positions in the industry.