Tanner Madarang
About Tanner Madarang
Tanner Madarang is a Customer Success Manager at Copado, specializing in SaaS implementation and customer engagement. With over 10 years of experience in software and a diverse background in various roles, he has developed expertise in key account management and data management.
Current Role at Copado
Tanner Madarang serves as a Customer Success Manager at Copado, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction, engagement, and retention. His responsibilities include overseeing customer interactions and ensuring successful implementation of Copado's solutions. His expertise in SaaS implementation and data management contributes to the overall success of the customer experience.
Previous Experience in Customer Success and Operations
Prior to his role at Copado, Tanner held various positions that contributed to his expertise in customer success and operations. He worked at Oracle as a Technical Support Engineer for Taleo Integrations from 2012 to 2019. He also served as an Integration Analyst at Taleo for one year and as a Sales Operations Coordinator at Rainin Instrument LLC for eight months. His experience at Workday as an Integrations specialist further solidified his skills in customer engagement and satisfaction.
Background in Logistics and Event Management
Tanner's career began in logistics and event management. He worked at RGB Spectrum as a Logistics Supervisor and in Sales Order Administration from 1996 to 1999. Following this, he joined Creative Technology, where he was involved in event staffing and transition teams from 1999 to 2002. This background provided him with a strong foundation in operational efficiency and customer interaction.
Educational Background and Certifications
Tanner studied at the CA Regional Peace Officer Academy, where he achieved certification as a Peace Officer in 1989. He has also pursued studies at the California Medical School of Shiatsu, obtaining certification as a Medical Shiatsu Therapist since 1996. These educational experiences reflect his diverse interests and commitment to professional development.
Skills and Areas of Expertise
Tanner possesses a range of skills relevant to his professional roles, including expertise in SaaS implementation, customer success, and data management. He has over 10 years of experience in software, focusing on key account management, implementation, and training. Additionally, he has skills in creative and technical writing, which enhance his ability to communicate effectively in various settings.