Michael Prosser
About Michael Prosser
Michael Prosser is a Service Desk Analyst II with over 17 years of experience in IT across various industries, including healthcare and finance. He has held multiple roles in companies such as McLane Intelligent Solutions and Core BTS, and he served 10 years in the US Coast Guard.
Current Role at Core BTS
Michael Prosser has been serving as a Service Desk Analyst II at Core BTS since 2021. In this role, he is responsible for providing technical support and assistance to end-users, ensuring that IT services run smoothly. His position involves troubleshooting issues, managing service requests, and maintaining high levels of customer satisfaction. Prosser's experience in IT support allows him to effectively address a range of technical challenges faced by users.
Previous Experience at McLane Intelligent Solutions
Michael Prosser held multiple positions at McLane Intelligent Solutions from 2014 to 2019. He began as a Professional Services Engineer II for 9 months, where he contributed to various IT projects. He then transitioned to the role of vCIO for 2 years, providing strategic IT guidance to clients. Following this, he worked as a Network Operations Engineer and Backups Specialist for another 2 years, focusing on network management and data backup solutions.
Background in IT Support
Michael Prosser has over 17 years of professional IT experience across various industries, including Healthcare, Financial, and Legal. His career includes roles such as Help Desk Manager at Aspen Skiing Company and Service Desk Analyst II at Denali Advanced Integration. He has developed a strong foundation in computer hardware and software support, end-user training, and troubleshooting, which has been instrumental in his career progression.
Military Service and Leadership
Michael Prosser served 10 years in the US Coast Guard, where he demonstrated leadership and teamwork skills. His military background has contributed to his ability to work effectively in high-pressure environments and manage diverse teams. The experience gained during his service has been beneficial in his subsequent roles in the IT sector.
Technical Proficiencies
Michael Prosser is proficient in VMware environments, including ESXi, vSphere, and Horizon View. His technical skills extend to a comprehensive understanding of computer hardware and software, which enables him to provide effective support and solutions to users. His adaptability and detail-oriented work ethic further enhance his capabilities in the IT field.