Samantha Duncan
About Samantha Duncan
Samantha Duncan is a Customer Success Manager with extensive experience in customer service roles across various industries. She has worked at Core BTS since 2019 and holds a Bachelor's degree in Business Administration and Management from Bowling Green State University.
Current Role at Core BTS
Samantha Duncan serves as a Customer Success Manager at Core BTS, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. Her responsibilities include managing client relationships and facilitating communication between clients and internal teams. She operates from Cincinnati, Ohio, and has contributed to the company's customer success initiatives for three years.
Previous Experience at Core BTS
Before her current role, Samantha Duncan worked at Core BTS as a Managed Services Specialist from 2019 to 2021. She also held the position of Customer Success Specialist for eight months in 2021. During her time in these roles, she developed skills in service management and customer engagement, contributing to the overall success of client projects.
Work History Prior to Core BTS
Samantha Duncan has a diverse work history prior to her tenure at Core BTS. She worked at Q-Lab Corporation as a Summer Employee from 2017 to 2019, gaining experience in a corporate environment. Additionally, she was a Crew Member at Dairy Queen for seven months in 2018 to 2019, where she developed customer service skills. She also worked as a Sales Associate at Old Navy from 2017 to 2018, further enhancing her retail and customer interaction experience.
Educational Background
Samantha Duncan studied at Bowling Green State University, where she earned a Bachelor's degree in Business Administration and Management with a focus on Managing Information Systems from 2017 to 2021. Prior to that, she attended Lorain County Community College from 2015 to 2017. Her educational background provides a solid foundation for her roles in customer success and management.