Stephanie Cook
About Stephanie Cook
Stephanie Cook is a Shift Operations Manager at Core Bts in Indianapolis, Indiana, with over eight years of experience in operations management and IT support. She has a background in computer science and has held various roles in the technology sector, demonstrating expertise in virtualization and customer service.
Current Role at Core BTS
Stephanie Cook serves as the Shift Operations Manager at Core BTS, a position she has held since 2016. In this role, she oversees operational activities and ensures efficient management of resources in the Indianapolis, Indiana location. Her responsibilities include coordinating shift schedules and optimizing workflows to enhance service delivery. Stephanie's experience in operations management contributes to the company's commitment to providing tailored IT solutions.
Previous Experience at Core BTS
Before her current role, Stephanie worked at Core BTS as a NOC Engineer I from 2014 to 2016. During this time, she focused on network operations and support, contributing to the maintenance and reliability of IT services. Her tenure in this position provided her with valuable insights into operational processes and customer service, which she applies in her current managerial role.
Educational Background in Computer Science
Stephanie Cook earned her Bachelor's degree in Computer Science from Herzing University, where she studied from 2008 to 2012. Her education provided her with a strong foundation in IT principles and practices. During her time at the university, she also worked as an IT Department Student Assistant, gaining practical experience in technical support and IT operations.
Technical Skills and Expertise
Stephanie possesses expertise in several technical areas, including Citrix XenServer, Cisco Router/Server Maintenance, VMware, and imaging software such as Clonezilla. These skills are essential for managing complex IT infrastructures and ensuring efficient operations. Her proficiency in these technologies supports her role in delivering effective IT solutions and maintaining high standards of service.
Customer Service Focus
Stephanie has a strong focus on customer service throughout her career. She emphasizes the importance of handling client interactions with care and professionalism. This commitment to customer satisfaction is reflected in her work at Core BTS, where she contributes to a vendor agnostic approach, allowing for flexible IT solutions tailored to meet client needs.