Erin Smith
About Erin Smith
Erin Smith is an Information Technology Jr Project Manager at CoreDial, LLC, with a background in project leadership and coordination at Independence Blue Cross and Temple University Hospital. She has a degree in Behavioral Sciences from Penn State University and has implemented various processes that enhanced productivity and reduced network outages.
Work at CoreDial
Erin Smith has been employed at CoreDial, LLC as an Information Technology Jr Project Manager since 2018. In this role, she is responsible for managing IT projects and ensuring their successful execution. Her work involves coordinating with various teams to deliver projects on time and within scope. Erin's contributions to CoreDial focus on enhancing project management processes and improving overall efficiency in IT operations.
Previous Experience at Independence Blue Cross
Prior to her current position, Erin worked at Independence Blue Cross as a Project Leader from 2017 to 2018. During her one-year tenure in the Greater Philadelphia Area, she led various projects and initiatives. Erin's role involved overseeing project execution and ensuring alignment with organizational goals.
Experience at Temple University Hospital
Erin served as an Information Technology Project Coordinator at Temple University Hospital in 2016 for a duration of eight months. In this capacity, she coordinated IT projects and collaborated with healthcare professionals to implement technology solutions that supported hospital operations.
Education and Expertise
Erin Smith studied at Penn State University, where she achieved a degree in Behavioral Sciences. Her educational background provides her with insights into human behavior, which she applies in her project management roles. Erin's expertise includes the application of both agile and waterfall methodologies in project execution.
Achievements in Project Management
Throughout her career, Erin has executed strategic processes that increased productivity across engineering, LNP, and accounting teams. She introduced new processes for intake and risk registers, which improved project visibility and accountability in cloud services. Additionally, Erin developed a Standard Operating Procedure (SOP) program for technical resources and implemented a change management process that significantly reduced unplanned network outages by 99%.