Juan Villanueva
About Juan Villanueva
Juan Villanueva is a Customer Service Manager with a background in data science and petroleum engineering. He has worked at various organizations, including Teleperformance, Bancolombia, and Correlation One, and has developed expertise in AI models and machine learning techniques.
Current Role at Correlation One
Juan Villanueva serves as the Customer Service Manager at Correlation One since 2022. In this role, he oversees customer service operations, ensuring effective communication and support for clients. His experience in customer service management is complemented by his previous roles, allowing him to implement strategies that enhance customer satisfaction and operational efficiency.
Professional Experience
Juan Villanueva has a diverse professional background. He worked at Teleperformance as a Bilingual Customer Service Representative from 2021 to 2022 for eight months. He also served as a Teaching Assistant and Data Scientist at Data Science for All by Correlation One in 2022. Additionally, he completed an internship at Ecopetrol in 2020, contributing to the Development Vice Presidency for six months.
Education and Expertise
Juan Villanueva holds a Bachelor of Science (B.Sc.) in Petroleum Engineering from Universidad Surcolombiana, completed in 2021. He also studied at Universidad Nacional Autónoma de México, earning a B.Sc. in Petroleum Engineering in 2019. Furthering his education, he studied Machine Learning at Data Science for All by Correlation One and obtained a Data Scientist certification in 2022. He also pursued studies in Business Management at CESA and Computer Software Engineering at Universidad de Antioquía.
Skills in Data Science and AI
Juan possesses practical expertise in Generative AI and has developed custom AI models for People Analytics, focusing on HR applications. His skill set includes Classification and Clustering techniques in Machine Learning, as well as Time Series analysis. He has also studied Deep Learning and Data Engineering at Google LATAM, enhancing his capabilities in data science.
Adaptability and Learning Speed
Juan Villanueva has demonstrated experience in rapidly changing environments, which has significantly enhanced his adaptability and learning speed. This skill is vital in the fields of customer service and data science, allowing him to respond effectively to new challenges and technologies.